Question 1

What is concierge nursing?

Accepted Answer

Concierge nursing is private, in-home nursing care tailored to your recovery needs. Instead of leaving the hospital feeling rushed, uncertain and full of questions, you can count on us for short term, one-on-one professional support, comfort and expertise-right in the privacy of your home, Airbnb, or hotel.

Question 2

Who are your typical clientele?

Accepted Answer

We care for clients recovering from surgery - whether cosmetic, postpartum, or beyond - who value nursing support and a discreet, elevated recovery experience.

Question 3

Do you accept insurance?

Accepted Answer

Our services are private pay only. This allows us to provide truly personalized & uninterrupted care without the limitations of insurance.

Question 4

Do you replace my surgeons post-operative care?

Accepted Answer

No, we compliment your surgeons care. We follow your surgeons discharge instructions, monitor your recovery and help you feel safe and supported between your appointments.

Question 5

Where do you provide care?

Accepted Answer

We provide in-home care throughout the Dallas metro area. We can also care for clients recovering in Airbnbs or partner hotels for a seamless recovery experience.

Question 6

Do you offer IV therapy?

Accepted Answer

Yes! We provide IV therapy through our partnership with Cryo1one, Dallas' leading recovery and wellness provider. This partnership gives our clients access to IV therapy, as well as recovery amenities like lymphatic drainage , red light therapy, cryotherapy, BioCharger, etc. The services help reduce swelling, boost hydration, speed up healing, and improve overall comfort - seamlessly integrated into your in-home recovery with Luxe Care Concierge.

*Access to some amenities will require MD/Surgeon approval

Question 7

Are your nurses licensed and experienced?

Accepted Answer

With over 27 years of experience, our nurses are experts in their fields, bringing extensive knowledge from backgrounds in Trauma, Med-Surg and OB/GYN. This diverse and deep experience ensures you receive the highest level of care, no matter your post-operative needs.

Question 8

How do I contact Luxe Care Concierge?

Accepted Answer

You can email hello@luxecareconcierge or call/text us at (469) 570-9803. You can also visit our socials. For prospective clients, please fill out a pre-consultation form, just click the link below.

Generally, you can expect a response within 24 hours. For current clients, you can send us a message through Jane App and we will respond to you as soon as possible.

Looking for our contact information? Click the link below.

Question 9

What is your refund, cancellation and rescheduling policy?

Accepted Answer

Please read our policies. We encourage Clients to confirm their surgery dates and recovery needs carefully before booking. We understand unexpected circumstances arise, and we are committed to working with you to accommodate your needs regarding cancellations and rescheduling.

Question 10

What hours are you open?

Accepted Answer

Our hours of nursing services differ for each Client. Each Client's post-operative recovery plan is tailored to best meet their needs and wishes. There is an extra charge for services provided after hours, on weekends and holidays.