Privacy Policy | Luxe Care Concierge

Luxe Care Concierge, LLC Privacy Policy

Effective Date: September 1, 2025

This Privacy Policy describes how Luxe Care Concierge, LLC ("the Company," "we," "us," or "our"), based in Texas, collects, uses, and discloses your personal information when you visit, use, or make a purchase from www.luxecareconcierge.com (the "Site") or otherwise interact with us.

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you (Personal Data). The types of Personal Data we may collect depend on how you interact with our Site and services.

A. Information You Provide Directly to Us

You may provide us with the following categories of Personal Data:

Contact Information: Name, email address, postal address, and phone number.
Account Information: Username, password, and security questions.
Service Information: Details necessary to provide concierge or care services, which may include health or personal preference information you voluntarily provide.
Transaction/Financial Information: Details about purchases, services, or communications, which may include payment details (typically handled by a third-party processor).
Communications: Information you provide when you contact us with inquiries, feedback, or support requests.

B. Information Collected Automatically (Usage Data and Tracking)

When you access the Site, we may automatically collect certain information about your device, your interaction with the Site, and information required to process your requests. This may include:

Device Information: IP address, browser type, operating system, unique device identifiers, and mobile network information.
Usage Data: Details about how you use our Site, such as the pages you view, the links you click, the time and date of your visit, and the referring website.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information, remember your preferences, and track your activity. You can control or decline cookies through your browser settings, but doing so may affect your ability to use some features of our Site.

2. How We Use Your Personal Data

We use your Personal Data for various purposes, including:

To Provide and Maintain the Site: Operating, maintaining, and improving our Site and services.
To Deliver Services: Processing your requests, managing your account, and providing the concierge and care services you have contracted for.
To Fulfill Transactions: Processing your orders, payments, and returns.
To Communicate with You: Responding to your inquiries, sending technical notices, updates, security alerts, and administrative messages.
Marketing and Targeted Advertising: Sending promotional communications, and, where permitted by law and your preferences, processing your Personal Data for targeted advertising purposes.
Security and Fraud Prevention: Detecting, preventing, and addressing fraudulent, harmful, or illegal activities.
Legal Compliance: Complying with applicable laws, legal processes, and governmental requests, including those under the Texas Data Privacy and Security Act (TDPSA).

3. Sharing Your Personal Data

We may share your Personal Data with the following categories of third parties:

Service Providers: Vendors, consultants, and other service providers (e.g., payment processors, hosting services, analytics providers) who need access to your data to perform services on our behalf.
Business Transfers: In connection with a sale, merger, acquisition, or dissolution of all or a portion of our assets.
Legal Compliance and Protection: If required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations (e.g., in response to a subpoena or court order) or to protect the rights, property, or safety of Luxe Care Concierge, LLC, our users, or the public.
Advertising Partners: We may share or disclose your Personal Data to third-party advertising partners for the purpose of targeted advertising.

NOTICE: We may process your personal data for targeted advertising. Texas residents have the right to opt out of this processing. Please see Section 5.

4. Data Security and Retention

We employ reasonable administrative, technical, and physical security measures to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Texas Privacy Rights (TDPSA)

If you are a Texas resident and the TDPSA applies to our processing of your Personal Data, you have the following rights, subject to certain exceptions:

Right to Know/Access: Confirming whether we process your Personal Data and accessing that Personal Data.
Right to Correct: Correcting inaccuracies in your Personal Data.
Right to Delete: Deleting Personal Data provided by or obtained about you.
Right to Data Portability: Obtaining a copy of your Personal Data in a portable and readily usable format.
Right to Opt Out: Opting out of the processing of Personal Data for the purposes of targeted advertising, the sale of Personal Data, or profiling (in furtherance of a decision that produces a legal or similarly significant effect1).

How to Exercise Your Rights:

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

Emailing us at: admin@luxecareconcierge.com

We will respond to a verifiable consumer request within 45 days of its receipt.

Appeal Process:

If we decline to take action regarding your request, you may appeal our decision within a reasonable time after you receive our response by replying to the email or communication with which we provided our decision. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision, within 60 days of receiving your appeal. If the appeal is denied, we will provide you with a method to submit a complaint to the Texas Attorney General.

6. Children's Privacy (COPPA)

Our Site is not directed to children under the age of 13. We do not knowingly collect Personal Data from children under 13. If you believe we may have collected information from a child under 13, please contact us at admin@luxecareconcierge.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

8. Contact Us

If you have any questions or comments about this policy, please contact us:

Luxe Care Concierge, LLC

4100 Spring Valley Rd Ste 663, Dallas, TX 75244

Email: admin@luxecareconcierge.com

Phone: 469-570-9803