DEPOSIT, CANCELLATION/REFUND/NO-SHOW AND RESCHEDULING POLICIES
• PAYMENT and DEPOSIT: A 25% deposit of the total estimated service cost is required at the time of booking to secure your desired dates and care team. The remaining balance is due 30 days prior to the scheduled start of services. For bookings made less than 30 days within the service start date, the full payment is required at the time of booking. Our agency accepts payment in the form of a credit card, debit card, bank transfer, PayPal, Apple Pay, Venmo or direct withdrawal from a bank account.
• CANCELLATIONS AND REFUNDS: By Client: 14 days or more prior to service start date: The initial 25% deposit is non-refundable and will be retained by LCC to cover incurred costs and lost booking opportunities. Any additional payments made will be refunded, minus a 10% administrative fee. For cancellations less than 14 days prior to service start date: The initial 25% deposit is non-refundable and will be retained by LCC to cover incurred costs and lost booking opportunities. Any additional payments made will be refunded, minus a 25% administrative fee. We encourage clients to confirm their surgical date, and recovery needs carefully before booking. Refunds are only issued via check and are mailed to the client within 14 days of cancellation of services.
• RESCHEDULING: By Client: 14 days or more prior to service start date: Clients may reschedule their services once without penalty, subject to nurse availability. Any subsequent reschedules may incur a $250 rescheduling fee. New service dates must be within 3 months of the original service start date. Between 7-13 days prior to service start date, rescheduling is subject to nurse availability and will incur a flat rescheduling fee of $500. New service dates must be within 3 months of the original service start date. Less than 7 days, rescheduling is generally not permitted due to the immediate impact on our nursing team's schedule and other potential client bookings. In exceptional circumstances, and at the sole discretion of LCC, a rescheduling may be allowed and will incur a 25% of total service cost rescheduling fee. We will do our best to accommodate surgery date changes.
• NO SHOWS: If a client fails to be present or accessible at the agreed upon time for scheduled services without prior notification, it will be considered a no-show, and no refund will be issued for that service. Rescheduling of the missed service is at the discretion of the Administrator.